Frequently Asked Questions

CONTACT US

Customer Service is available Monday through Friday 8:30AM - 5:00PM GMT

Email us at assistance.uk@tomfordinternational.com or call +44 (0) 80080 83673

We offer Complimentary Standard Shipping via DPD on all UK orders.

Your order will be delivered within 1 to 3 business days.

 

Overnight Delivery - £15

Your order must reach us by 11:00AM and will normally be delivered the following business day.

RETURNS

You may return any full priced product ordered on the TOMFORD.co.uk website for refund or exchange within fourteen (14) calendar days from the delivery date. Returned products must be in their original condition, unused, unwashed, unaltered, and in the same condition in which it was received with all tags attached, and in the original packaging and plastic wrap (including, if possible, the original delivery box). The bottom portion of the original invoice must be provided with any return.

Sale merchandise is final sale. We do not offer price adjustments on previously purchased items.

Please contact our customer service team via email or phone +44 (0) 80080 83673 to request a return – your parcels will be returned by DPD using a collection or drop off service which will be explained by the customer service agent.

For more information on returns please see Terms and Conditions.

 

EXCHANGES

AT THIS TIME, TOMFORD.CO.UK PURCHASES CANNOT BE EXCHANGED. ANY ORDER OR GIFT ORDER MUST BE RETURNED THROUGH THE RETURNS PROCESS AND THE NEW ITEM(S) REPURCHASED THROUGH THE WEBSITE.

Certain restrictions apply to any return or exchange, including for altered or personalized products, sale and other non-returnable products. Please see Terms and Conditions.

 

If you have registered, you can follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status. 

Please contact our customer service team via email or phone +44 (0) 80080 83673 if you have any further questions regarding your order. 

American Express, MasterCard, Visa, and PayPal.

You can shop at TOM FORD without creating an account.
However, register with us and you'll be able to enjoy the following benefits:

•    Track your orders and review past purchases
•    Request a return directly from your account
•    Add sold out items and products you love to your Wish List
•    Preview our new collections
•    Save your address and card details so you can shop even quicker next time

If you wish to cancel your order, please call us at +44 (0) 80080 83673 as soon as possible. We will make every effort to accommodate your request but in some cases we will be unable to cancel orders, such as orders that have already shipped.

Sign in to your Online Account using your current email address and password. Once you have successfully signed into your account, you may change the email address by clicking on "Edit Your Account Information".

Please click LOGIN/REGISTER from the homepage.

Please click login from the homepage and click "Forgot Password?".

Yes. You, or an authorized person, must sign for your order upon arrival. This ensures your purchases are safely delivered to you.

Yes, items may be gift wrapped in our signature TOM FORD grey gift box tied with TOM FORD logo-printed ribbon and embellished with a personalized gift note. Gift-wrapping is complimentary. Please select GIFTING during checkout and enter the gift note information and message if you would like to include a gift note.

Fragrance samples are available in stores, but quantities and availability may be limited. Fragrance samples are not available online.

TOM FORD EYEWEAR is offered with a 2-year manufacturer’s warranty from invoice date against any manufacturer’s defects, defined as the breaking of solder or weld points, discoloration of finishes not associated with normal wear, loosening of embedded hinges, etc., and any ancillary part or detail of a frame that is defective. Abused eyewear will not be warranted under any conditions. Please contact Customer Service for more information. 

Click Unsubscribe at the bottom of an email communication.

All items purchased from a TOM FORD boutique or at TOMFORD.co.uk are guaranteed authentic. Merchandise purchased from other websites or unauthorized dealers cannot be verified. 

There are size guides available on Men's Shoes, Men's Belts and Women's Shoe product pages.

When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption that encrypts your information before it is sent to us to protect it from unauthorized use. In addition, we will take reasonable steps to ensure that third party business partners’ to whom we transfer any data will provide sufficient protection of that personal information.

In order to use certain features of the site, we may collect or you may be asked to provide your email address, name, mailing address, telephone number, billing information, gender, birth-date, message and gift recipients’ names, addresses, telephone numbers and email addresses. More information, including how this information may be used, please see our Privacy Policy at www.tomford.com/privacy.

All prices on TOMFORD.CO.UK are VAT inclusive.