Customer Service

Track Your Order

Track Your Order

FAQ - Top 5 Questions

Customer Service is available Monday through Friday 8:30AM - 5:00PM GMT

Email us at assistance.uk@tomfordinternational.com or call +44 (0) 80080 83673

We offer Complimentary Standard Shipping via DPD on all UK orders.

Your order will be delivered within 1 to 3 business days.

 

Overnight Delivery - £15

Your order must reach us by 11:00AM and will normally be delivered the following business day.

RETURNS

You may return any full priced product ordered on the TOMFORD.co.uk website for refund or exchange within fourteen (14) calendar days from the delivery date. Returned products must be in their original condition, unused, unwashed, unaltered, and in the same condition in which it was received with all tags attached, and in the original packaging and plastic wrap (including, if possible, the original delivery box). The bottom portion of the original invoice must be provided with any return.

Sale merchandise is final sale. We do not offer price adjustments on previously purchased items.

Please contact our customer service team via email or phone +44 (0) 80080 83673 to request a return – your parcels will be returned by DPD using a collection or drop off service which will be explained by the customer service agent.

For more information on returns please see Terms and Conditions.

 

EXCHANGES

AT THIS TIME, TOMFORD.CO.UK PURCHASES CANNOT BE EXCHANGED. ANY ORDER OR GIFT ORDER MUST BE RETURNED THROUGH THE RETURNS PROCESS AND THE NEW ITEM(S) REPURCHASED THROUGH THE WEBSITE.

Certain restrictions apply to any return or exchange, including for altered or personalized products, sale and other non-returnable products. Please see Terms and Conditions.

 

If you have registered, you can follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status. 

Please contact our customer service team via email or phone +44 (0) 80080 83673 if you have any further questions regarding your order. 

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  • Free Ground Shipping
  • Free Returns