Services

SHIPPING 

WE OFFER COMPLIMENTARY STANDARD SHIPPING VIA DPD ON ALL UK ORDERS.  PLEASE EXPECT SLIGHT DELAYS IN SHIPMENT PROCESSING DUE TO THE NEW NATIONAL RESTRICTIONS SURROUNDING COVID-19. THANK YOU FOR YOUR PATIENCE. 

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IN-STORE AND VIRTUAL APPOINTMENTS 

We are committed to providing our clients with the highest level of service. A personal style consultant will curate and guide you through a selection of merchandise based on your specific needs.

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GIFT NOTE

Add a personal message at checkout and we'll print it on an elegant card to go with your gift.

RETURNS

SALE MERCHANDISE IS FINAL SALE. WE DO NOT OFFER PRICE ADJUSTMENTS ON PREVIOUSLY PURCHASED ITEMS.

UNDERWEAR IS FINAL SALE. WE DO NOT OFFER PRICE ADJUSTMENTS ON PREVIOUSLY PURCHASED UNDERWEAR ITEMS.

YOU MAY RETURN ANY NON-FINAL-SALE PRODUCT ORDERED ON THE TOMFORD.CO.UK WEBSITE FOR REFUND WITHIN FOURTEEN (14) CALENDAR DAYS FROM THE DELIVERY DATE. RETURNED PRODUCTS MUST BE IN THEIR ORIGINAL CONDITION, UNUSED, UNWASHED, UNALTERED, AND IN THE SAME CONDITION IN WHICH IT WAS RECEIVED WITH ALL TAGS ATTACHED, AND IN THE ORIGINAL PACKAGING AND PLASTIC WRAP (INCLUDING, IF POSSIBLE, THE ORIGINAL DELIVERY BOX). THE BOTTOM PORTION OF THE ORIGINAL INVOICE MUST BE PROVIDED WITH ANY RETURN.

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EXCHANGES

AT THIS TIME, TOMFORD.CO.UK PURCHASES CANNOT BE EXCHANGED.  ANY ORDER  MUST BE RETURNED THROUGH THE RETURNS PROCESS AND THE NEW ITEM(S) REPURCHASED THROUGH THE WEBSITE.

Certain restrictions apply to any return or exchange, including for altered or personalized products, sale and other non-returnable products. Please see Terms and Conditions for more information.

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