Shipping & Returns
We offer Complimentary Standard Shipping via DPD on all UK orders. Please expect slight delays in shipment processing due to the new national restrictions surrounding COVID-19. Thank you for your patience.
Once we have shipped your order, we will send you an email with shipping details and a DPD tracking number. Follow the link in the email to check the estimated arrival of your order.
You, or an authorized person, must sign for your order upon arrival. This ensures your purchases are safely delivered to you.
Unfortunately, at this time we cannot ship to addresses to Jersey or Guernsey and cannot ship to any addresses situated outside the United Kingdom.
You may return any non-final-sale product ordered on the TOMFORD.co.uk website for refund within fourteen (14) calendar days from the delivery date. Returned products must be in their original condition, unused, unwashed, unaltered, and in the same condition in which it was received with all tags attached, and in the original packaging and plastic wrap (including, if possible, the original delivery box). The bottom portion of the original invoice must be provided with any return.
Underwear is final sale. We do not offer price adjustments on previously purchased underwear items.
Sale merchandise is final sale. We do not offer price adjustments on previously purchased items.
Please contact our customer service team via email or phone (+44 (0) 080080 8 3673) to request a return – your parcels will be returned by DPD using a collection or drop off service which will be explained by the customer service representative.
AT THIS TIME, TOMFORD.CO.UK PURCHASES CANNOT BE EXCHANGED. ANY ORDER MUST BE RETURNED THROUGH THE RETURNS PROCESS AND THE NEW ITEM(S) REPURCHASED THROUGH THE WEBSITE.
Certain restrictions apply to any return or exchange, including for altered or personalized products, sale and other non-returnable products. Please see terms and conditions for more information.